Shipping policy
Shipping Policy
At Velora Health & Beauty, we’re committed to getting your order to you safely and efficiently.
Order Processing
Orders are typically processed within 1–3 business days after your purchase is completed. Once your order has been shipped, you’ll receive a confirmation email with tracking information when available.
Shipping Times
Delivery times vary depending on your location and the product ordered.
- Canada: Approximately 7–15 business days
- United States: Approximately 7–15 business days
- International: Approximately 10–25 business days
Please note that these are estimated delivery times and are not guaranteed. Delays can occasionally occur due to customs, weather, carrier disruptions, or other circumstances outside of our control.
Tracking
When tracking is available, your tracking information will be sent to the email address provided during checkout. Tracking updates may take a few days to appear after your order has been shipped.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your location and order.
Customs & Duties
International orders may be subject to customs fees, duties, or taxes imposed by the destination country. Any applicable charges are the responsibility of the customer.
Incorrect Shipping Information
Please make sure your shipping information is accurate before completing your purchase. If you provide an incorrect or incomplete address, contact us as soon as possible. We’ll do our best to assist, but we cannot guarantee that an order can be redirected once it has been shipped.
Lost or Delayed Orders
If your order appears to be significantly delayed or the tracking information indicates an issue with delivery, please contact us so we can help investigate the situation.
Contact Us
If you have questions about your order or shipping, please contact us through our website’s contact page. We’ll be happy to help.
Thank you for choosing Velora Health & Beauty.